We act exclusively for policyholders, not insurers
Our aim is to ensure that our clients – the policyholders – obtain the best terms, pricing and service from insurers. We put our clients’ interests ahead of all other considerations, acting exclusively as their agent and having no obligations to insurers, or any other parties, in conflict with that role.
We allow our clients to agree the basis of our remuneration, which is disclosed in a transparent manner in insurance contracts, and take no additional payments or commissions from insurers.
We are a retailer
We deal directly with our clients so that we can understand and service their needs. We do not operate as a wholesale broker, except where this is necessary for regulatory reasons.
We are independent
We value our financial and operational independence very highly. We are proud to be employee-owned, providing continuity for our teams and our clients, and allowing us to build long-term relationships.